The mattress finally arrived Monday morning, a day late, requiring me to stay home from work. Now, I am not one who misses work if/when I am not there. But, I really didn't want to have to use personal time to do so. I was willing, however, just to get it done.
But, then I noticed that the mattress had a brown stain (dirt from the shipping or manufacturing process, I am guessing) along the side, under the protective plastic! My first reaction was to call and tell them. But I figured that they would want it back and God o ly knows how long it would take to get a new one. I just didn't want to talk to "Mark," again, or have to deal with any of that. It was cosmetic but it could nullify my warranty, I had been told when I purchased it. I know it was foolish, but I declined to call them just then.
On Monday, 10 days after my purchase, I called in to see if the mattress cover had yet arrived. I had been told it would take this long. Nope. Not in. Due the next day. But I was leaving for southern Oregon for three days. Not really expecting it to arrive when stated I did not call. Sure enough I finally got a call from Mark on Thursday or Friday, saying it had finally come in. I told him I would come get it this weekend, when I got back. I no longer really cared or had any feeling of urgency. But, I did tell him about the stain and said I did not want it to nullify my warranty. He said he would note it in my file. I guess I have a file. In any case, will be picking it up today and putting it on the mattress. Then, other than paying it off, I hope to be done with Mattress World.
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